How to Fix Duplicate Listings in Places
Google Places has all sorts of problems, and recently I’ve had a couple of clients that have had duplicate Google Places listings.
For the 1st client the issues seems to have been resolved within a 2-3 month period. So here’s the steps that I followed and will follow to see if I can get the second client’s Google Places listing issue resolved and note how long it takes.
(Below is a Screenshot of 2 listings for the same business, the 2nd listing which is the incorrect listing also has the reviews attached to it.)
Here’s the advice that Google gives:
1. Log into your Account
2. Click on Help
3. You’ll See ‘Fix a Problem’
4. Select Editing, Transfering and removing listings
5. Then select ‘Duplicate business listings’
You can view what Google has to say on Duplicate listings and which one fits your dilemma: http://support.google.com/places/bin/answer.py?hl=en&answer=183009&topic=1656742&ctx=topic
Make sure you’ve only 1 claimed listing in your Business Listings.
6. In my client’s case it’s scenario 1 and ‘multiple results for your business’.
7. Follow the 3 steps, which involves finding the incorrect Google Places listing, selecting ‘The Report a Problem’ or ‘Correct Details’ link and going through the wizard.
Here’s an edited version of what I wrote to Google:
Hello, I’m reporting an issue on behalf of my client Peter Thomas Photography.
There are duplicate listings for Peter Thomas Photography on Google Places/Maps. You can see this if you type in ‘Peter Thomas Photography Carrickfergus’.
This issue may have arisen as the business address changed.
The correct listing is http://g.co/maps/r8su7
And the incorrect one is the listing for Carrickfergus which is ……….
The incorrect listing is also showing the reviews that should be on the correct listing’s page.
I hope you can resolve this as soon as possible thanks.
Now, it’s just a matter of sitting back and waiting.
(Updated 7th May 2012 – The listings now appear to have merged, only problem is that the reviews that were associated with the old listing aren’t appearing for the updated listing – have report this and will see how long it takes)
(Update 27th May 2012 – The reviews are now showing for the new listing and all looks good)